Hey, that’s a really fair question — and honestly, one of the first things any city planner or property manager should ask before buying outdoor furniture. Yes, we absolutely offer warranties on all our street benches. Every bench we make is covered by a solid manufacturing warranty that protects against defects in materials and workmanship. For most of our standard steel and recycled plastic ranges, that means you’re looking at a minimum of 5 to 10 years of structural coverage, depending on the model and materials you pick.
Now, about the vandalism part. Let me be upfront: like most manufacturers in this industry, our standard warranty doesn’t technically cover intentional acts of vandalism, theft, or extreme abuse. Warranties are designed to stand behind how we build, not to insure against every risk on the street. But that doesn’t mean you’re left out in the cold. We design our benches specifically to fight back against casual vandalism — think tamper-proof fasteners, stainless steel hardware that can’t easily be removed with a pocket knife, and coatings that laugh off spray paint. Some of our heavy-duty designs even feature mono-shell construction where there’s nothing to pry apart. If “vandalism” is one hard kick leaving a scratch, our powder coat finish holds up way better than you’d expect. If it’s a full-on grinder attack in the middle of the night, no bench manufacturer in the world will replace it for free under warranty — that’s just reality.
What I can tell you is how we actually handle these situations, because that’s where the relationship matters. When a loyal customer calls us saying a bench got tagged or someone damaged a slat, we don’t just say “sorry, not covered.” We stock replacement parts for years — armrests, back slats, end frames, you name it — and we sell them at a reasonable cost, often with guidance on how to swap the parts out yourself so you don’t need to hire a contractor. In many cases, we can even recommend a local installer who’s familiar with our stuff. If the damage is borderline — say, a weld cracked because of some really unusual force and you’re still within the warranty window — we’ll often approve a one-time goodwill repair or replacement. We’d rather keep you as a happy customer than argue over fine print.
If vandalism is a serious, recurring concern in your location, let’s talk about that before you order. I’d rather steer you toward our anti-vandal line from the start: thicker gauge steel, hidden hinges, no snag points, and coatings that can be stripped and refinished without damaging the substrate. We can also set you up with benches that accommodate concrete in-fill or in-ground mounting kits, which cut down the risk of the whole bench being picked up and thrown into a fountain — which does happen more than I’d like to admit.
So, in a nutshell: yes, we’ve got a strong warranty that has your back for manufacturing faults for years. Deliberate vandalism isn’t covered as a standard term, but our design philosophy, parts availability, and team approach mean you’re never just abandoned to deal with it alone. Give me a call or drop an email with what kind of environment you’re placing the benches in, and I’ll talk you through which models make the most sense — and exactly what kind of long-term support you can expect.