Oh no, I'm really sorry to hear that your street bench arrived damaged or broke after use! Don't worry, we're here to help you get this sorted quickly. First, please head over to our website and find the "Contact Us" or "Warranty Support" page. You can also call our customer service line at 1-800-555-BENCH (Monday–Friday, 9 AM to 6 PM EST). When you reach out, just have your order number handy—it's usually in the confirmation email. Also, please take a few clear photos of the broken part (like the crack, bend, or loose joint). That helps us see what happened and speeds things up. If the bench was damaged during shipping, let us know right away—we'll send a replacement at no cost. If it broke from normal use, don't worry, our benches come with a solid 5-year warranty. We'll either send you the repair parts or a brand-new bench, depending on the issue. Expect a response from our team within 24 hours, and once we get your photos, we'll have a solution rolling your way in 2–3 business days. Thanks for trusting us—we'll make it right!
How do I report a broken street bench that we bought from you?
If you have any different opinions or need to consult us further, please pay attention or send us an email. We will reply to each of you individually! Thank you for your support and trust!